• Complaints I ADKSolid - add-ins dedicated to the 3D CAD SOLIDWORKS®

If there is a situation where it is necessary to submit a complaint, please do so by:

-> in writing to the address: ul. Mielczarskiego 6 22-200 Włodawa Poland;

-> in an electronic form via e-mail to the address: adksolid@adksolid.com;

We recommend that the Customer provide in the description of the complaint:
- information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;
- contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the Seller.

The above-mentioned information is only in the form of recommendations and does not affect the effectiveness of complaints submitted without the recommended description of the complaint.

The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified.

The products offered in the VPSProduct.pl online store are covered by the manufacturer's warranty.

In case of any problems with the product, please contact the store service by phone or e-mail.
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